Just like in any other sphere of business, gambling industry is not exempt from rogue operators, meaning not all online casinos can be trusted. If you want to avoid misunderstandings or problems when trying to withdraw your money, you should only play at the gambling venues led by reputable gaming companies and the ones with audited payout percentages. Internet gambling is meant to be fun, but not everyone is always out to let you have a good time. Just like in land-based casinos, we all know that the owners are trying to make a profit—after all, why else would they be there—but they should be trying to do so in a way that is entertaining, fair, and transparent. When a website breaks this trust, then they no longer deserve your business.
There are well over a thousand casinos online. Most conduct their business ethically. Some end up with a bad reputation over just a few misunderstandings. Others are plain fraudulent. That’s why casino blacklists are a very important tool for you to use when you begin gambling online. Lists such as our own can help you stick to operations that can be trusted, while avoiding those that have proven to be actively cheating players out of their money.
A rogue or scam casino is any website that has taken steps to unscrupulously rip off customers, losing the trust of the Internet gaming community. You will rarely see these sites advertised by affiliates, as their reputations have become so toxic as to taint anyone who does business with them. However, these sites generally hope to get away with their schemes for as long as possible in order to make as much money as they can before getting caught. These sites are rare, but they can turn a player completely off of Internet gambling when they are scammed by one.
The simple reason to avoid any blacklisted gambling site is the fact that they have done something in their past that makes it clear that they should not be trusted. Whether it’s an issue of the owners outright scamming their players, or simply one of incompetence, the issues are major enough that we do not believe these websites should be trusted.
The exact issues can vary. Below, we have collected some of the most common reasons why a site might end up on our blacklist.
Even at legitimate online casinos, withdrawals aren’t instantaneous. Sure, some are faster than others, but there is processing time on both their side and the financial institutions they work with. Furthermore, the sites have good reason to ensure that all of their rules were followed and that the player’s identity can be confirmed before money is released. These delays can be frustrating, and it’s probably true that many sites could be a bit faster – but that’s not what we’re talking about here.
Some blacklisted operators are known for paying extremely slowly, to the point where players are waiting months for any withdrawals they make. This is a situation that isn’t just frustrating to players, but potentially fraudulent: these sites might be trying to pay out as little as possible, coming up with excuses to hold onto player money as long as possible. It could also be a sign that they are struggling with cash flow.
Even worse are sites that don’t pay out at all. These sites will pile on excuses, but in the end, never pay out. These operators will steadily lose customers, but the damage is already done; often, this could be the last gambit for owners who are insolvent and don’t want to admit that they can no longer afford to run their business. Beware of any site that asks you to deposit more to withdraw, cancels your withdrawal or asks for identity documents on more than one occasion. These are hallmarks of scam operations and should be a red flag that they are not to be trusted.
Even in the world of untrustworthy sites, game integrity is a relatively rare problem (even though it is probably the first thing players suspect when their luck turns against them). Still, there have been cases when unscrupulous operators have ripped off customers by creating games that simply couldn’t be won by players because the results were not fair and random, but rather rigged against the player.
This problem can take on many forms, but all of them are enough reason to avoid these casinos. First, a site may make it too easy to win on their play money slots and table games, thus enticing players who may think the real games will be just as generous with their payouts.
More insidious are games that are designed to cheat the player. There have been cases of online craps, video poker, blackjack and other games that were rigged so that the results of each bet were tilted against the player: for instance, they might not be able to make big hands in video poker, or the pass line bet might pay out only a quarter of the time (instead of nearly half) in craps. Fortunately, this sort of cheating quickly reveals itself: experts can quickly look at even a moderate amount of data and know that the results players are seeing are mathematically impossible.
Simply not having the best customer support personnel in the world isn’t enough to become a universally untrusted site: most of us have had a bad experience with someone who worked for an otherwise good company at some point in our lives. But when customer service workers make it clear that they are actively working against player interests, then we get into a blacklisting situation.
The worst offenders are customer service departments that are set up to lie to players, such as by getting them to sign up for promotions and dismissing concerns about the terms and conditions that are attached to these offers. Other issues might include workers who are outright hostile to players who bring concerns to their attention, dismissing any complaints and refusing to help resolve them.
While the above examples might be some of the most common issues with rogue casinos, they are far from the only ones. Sites may end up on these lists for all sorts of reasons, such as playing fast and loose with their rules, or by having owners with a history of “fly-by-night” operations that disappear in a span of weeks or months.
But regardless of the reason, there is simply no reason to play at any site that is found on a blacklist. Instead, we implore you to try one of the many trustworthy sites that can offer you the same great action without any concern that you might be getting a raw deal. For the best of these, check out our casino reviews section.
Look at the deposit methods and payment options provided to you by the casino. Research these companies online. Check to see if they exist. Are they from reputable, authoritative financial services or do they link to strange unkempt sites, raising your suspicion?
Also check if the casino uses encryption software. Most reputable casinos pride themselves in using 128-bit encryption and above to keep your private details protected. It would be ludicrous to trust a casino that does not.
Customer support is also an easy way to gauge how accountable a casino is. Do they offer 24 hour support? Are they contactable over telephone and do they have live chat options? Customer support is pivotal for the success of any casino as a business: they know that the better customers are treated, the greater the chance of retaining them. For this to happen, casinos always make themselves available 24/7 to their players.
Some online casino players worry that if they are lucky to encounter a winning streak or enjoy small wins each day for a period of time that they will be banned from the online casino that they are playing at. While others worry that if they hit a big jackpot, they will not be permitted to login to their player account to withdraw their winnings.
These beliefs have seen many players setting a “win limit” when playing online. These players actually stop playing (even if they are winning) to protect their access to player accounts and prevent them from being locked.
A cursory glance on threads on this topic on player forums reveal a number of player propagating the myth that online casinos will lock your account or ban you from playing just because you’re lucky enough to enjoy a few wins or a substantial one.
However common sense needs to prevail when broaching such issues, after all, online casinos are businesses and more than anything they want to make a profit. They also have a house edge built into nearly every casino game that one could play, so in the long run they always come out on top.
With that in mind, blocking player accounts after winning streaks or big wins would be counterintuitive because statistics show that the majority of players will play some, if not all of their winnings back at the casino eventually. By preventing players from doing so, online casinos would effectively be damaging their own profit margins.
That’s not to say that online casinos don’t even lock player accounts or ban players from playing, but this usually has nothing to do with winning, and more because of some violation on behalf of the player.
Here we’ll take a look at 5 reasons why a player could have their player account locked and/or be banned from playing at an online casino.
The only time you may find that your player account is locked out or that you are no longer permitted to play at an online casino after a large win is due to the fact that the online casino itself is rogue and does not want to payout the winnings. This is the exception to the rule but it can happen.
To protect yourself, review our list of rogue and blacklisted casinos and avoid these properties, instead playing at our recommended online casinos as they have been tried and tested, are licensed and regulated and enjoy the eCogra seal of approval for your peace of mind.
Online Casinos offer bonuses to entice new players to play and on-going bonus offers to reward loyal players and keep them playing. Some players however abuse these bonuses by opening multiple accounts to claim multiple bonuses, or play only once and leave the casino when the bonus money is spent.
If an operator feels that a player is abusing their bonus in any way they will often lock the account and prevent any further play.
There are players who will commit fraud during their bonus abuse tactics – these players open multiple accounts often playing using proxy servers to hide their IP locations, provide false documentation and proof of identification and play at online casinos as part of a group with the intent to somehow defraud the casino.
In all instances where player fraud is suspected, online casinos will lock accounts and ban the players in question from playing in order to protect themselves from these fraudulent activities.
Online Casinos have a long list of very specific terms and condition which they deem that players have read and accepted when they sign up and deposit at the casino. These terms cover everything from how many residents in a single household may hold a player account, to bonus terms and conditions and wagering requirements.
If a player violates any of the terms and conditions, then an online casino is well within their right to void any bonuses credited to the player account and/or lock the account. The “their house, their rules” adage applies here – so always read the terms and conditions carefully before your sign-up and play to ensure that there are no nasty surprises and that you are playing according to the regulations.
There are many things players can do in order to improve their winning potential at the various casino games, including playing according to sound strategy, implementing betting systems or using strategy cards to help them make the best possible plays in games like blackjack and video poker.
These are all legitimate ways to play. There are however players who cheat by using specialised tools or bots that affect their game play and influence it to their advantage. Casinos may pick up this form of cheating by monitoring player betting patterns and game play and lock any accounts where cheating is suspected.
As you can see from the above discussion, there are multiple reasons why player accounts can be locked, but winning isn’t one of them if you are playing at a reputable online casino. And as long as you keep your game play honest and fair you will never have a problem, even if you are lucky enough to enjoy a prolonged winning streak or life-changing jackpot win.